CONEXI EVENT TICKET, CANCELLATION & REFUND POLICY

Last updated: August 2026

1. About CONEXI

This policy is issued by:

CONEXi Ltd
Company number 10161567
128 City Road, London, EC1V 2NX
hello@conexi.co

It applies to Event tickets purchased through CONEXI unless a more generous cancellation policy is expressly shown on the Event listing.

2. Attendee Cancellation

7 or more calendar days before the Event

The attendee may cancel and receive a full refund of the ticket price.

Less than 7 calendar days before the Event

The ticket is normally non-refundable.

3. No-Show

No refund is normally available where an attendee fails to attend without cancelling within the applicable refund period.

4. Partial Attendance

Late arrival, early departure or attendance at only part of an Event does not normally create an entitlement to a partial refund.

5. Ticket Transfers

Unless stated otherwise, a ticket may normally be transferred to another eligible attendee until 24 hours before the Event begins.

The replacement attendee must satisfy any Event prerequisites.

Tickets must not be resold above their original purchase price.

6. Event Cancellation by Organiser

If an organiser cancels an Event and does not provide an acceptable replacement, the attendee will receive a full refund of the ticket price.

7. Rescheduled Events

If an Event is moved to a materially different date or time, the attendee may normally:

• Retain the ticket for the new date
• Request a refund if unable to attend

The refund request must be made within any reasonable deadline stated in the rescheduling notice.

8. Material Changes

A refund may be appropriate where the organiser makes a material change to the original Event purchased.

Examples may include:

• Changing an online Event to in-person
• Changing an in-person Event to online
• Substantially changing the Event subject
• Substantially reducing the advertised duration
• Removing a central advertised feature

Minor timetable or programme changes do not normally qualify.

9. Facilitator Changes

A suitably qualified substitute facilitator may be used where necessary.

A facilitator change does not automatically create a refund right unless the named facilitator was a fundamental advertised element of the purchase and the substitution materially changes the Event.

10. Multi-Session Programmes

For programmes containing multiple sessions, the cancellation period runs from the beginning of the first session.

Once the programme has started, the programme fee is normally non-refundable.

Missing individual sessions does not normally create a partial refund entitlement.

11. Recordings

Recording availability is determined by the information shown on the Event listing.

Where a recording was expressly included but cannot be supplied, the organiser should provide an appropriate alternative or CONEXI may consider whether a proportionate remedy is appropriate.

12. Technical Problems

Attendees are responsible for suitable equipment and internet connectivity for online Events.

Individual technical problems affecting only the attendee do not normally qualify for refunds.

Where a material organiser-side technical failure prevents the Event from being delivered, the organiser should provide:

• A replacement session
• Suitable alternative access
• An appropriate refund

13. Professional Development Recognition

Where CCE hours, CPD or a certificate, depends on attendance or participation requirements, failure by an attendee to meet those requirements does not itself create a refund entitlement.

If expressly advertised recognition cannot be supplied because of an organiser failure, the matter may be reviewed by CONEXI.

14. Refund Method

Refunds will normally be made to the original payment method.

Processing times may vary according to the payment provider and financial institution.

15. External Expenses

CONEXI and independent Event organisers do not normally reimburse consequential expenses such as:

• Travel
• Accommodation
• Childcare
• Lost earnings

Unless legally required.

16. Statutory Rights

Nothing in this policy removes or limits mandatory consumer rights.

17. Contact

Refund and ticket enquiries should be sent to:

hello@conexi.co

CONEXi Ltd
128 City Road
London
EC1V 2NX