Privacy Policy
CONEXI PRIVACY POLICY
Last updated: August 2026
1. Who We Are
CONEXI is operated by:
CONEXi Ltd
Company number 10161567
128 City Road
London
EC1V 2NX
Email: hello@conexi.co
For personal data processed in connection with the CONEXI marketplace, CONEXi Ltd is the relevant data controller unless otherwise stated.
2. Information We May Collect
Account information
Including:
- Name
- Email address
- Login information
- Account type
- Account preferences
Coach information
Including information voluntarily supplied for search or SmartMatch, such as:
- Career stage
- Coaching goals
- Credential journey
- Development needs
- Coaching interests
- Preferred delivery format
- Language
- Time zone
Professional information
Including:
- Professional listing information
- Biography
- Credentials
- Qualifications
- Experience;
- Specialisms
- Verification information
Event information
Including:
- Organiser information
- Event listings
- Ticket purchases
- Booking information
- Attendance-related information where relevant
Marketplace activity
Including:
- Enquiries
- Booking requests
- Messages
- Lead purchases
- Reviews
- Complaints
- Account actions
Transaction information
Including:
- Transaction value
- Transaction reference
- Payment status
- Refunds
- Credits
Payment-card information may be processed directly by the relevant payment provider.
Technical information
Including:
- IP address
- Browser
- Device information
- Security records
- Cookie information
- Website activity
3. How We Use Personal Information
We may process personal information to:
- Create accounts
- Authenticate users
- Operate CONEXI
- Provide search
- Operate SmartMatch
- Display Professional or Event listings
- Facilitate enquiries
- Operate the lead marketplace
- Process Event purchases
- Process payments
- Verify Professionals
- Administer reviews
- Provide customer support
- Handle complaints
- Prevent fraud
- Maintain security
- Meet legal obligations
- Analyse and improve the service
- Send permitted communications
4. Lawful Bases
Depending upon the activity, we may rely on:
Contract
Where processing is necessary to provide a service requested under our Terms.
Legitimate Interests
Where reasonably necessary for purposes such as:
- Operating and improving CONEXI
- Marketplace administration
- Security
- Fraud prevention
- Enforcing our Terms
- Protecting users
- Establishing or defending legal claims
Consent
Where consent is the appropriate basis, including certain marketing and optional tracking activities.
Legal Obligation
Where processing is required to comply with law.
5. SmartMatch and AI-Assisted Processing
CONEXI uses AI-assisted technology to help users discover potentially relevant Professional and Event listings.
SmartMatch may process information supplied during the matching interaction together with listing information.
Its purpose is to assist marketplace discovery.
SmartMatch recommendations do not guarantee Professional suitability or Event outcomes.
6. Lead Information
When a Coach submits an eligible enquiry, CONEXI may provide Professionals with an anonymous summary of relevant requirements.
Once an authorised Professional acquires access to the lead, CONEXI may provide contact and identity information reasonably required to respond.
The receiving Professional may become independently responsible for their subsequent use of that information.
7. Event Organisers
Where you purchase an Event ticket, relevant personal information may be shared with the organiser to administer and deliver the Event.
8. Service Providers
We may use third-party providers for services including:
- Hosting
- Website functionality
- Payments
- Communications
- Analytics
- Security
- Backups
- AI technology
- Customer support
Providers processing personal information on our behalf will be subject to appropriate contractual arrangements where required.
9. International Transfers
Some providers may process information outside the United Kingdom.
Where applicable law requires safeguards for an international transfer, CONEXi Ltd will use an appropriate transfer mechanism.
10. Retention
We retain personal information only for as long as reasonably required for relevant purposes, including:
- Providing services
- Maintaining account and transaction records
- Resolving disputes
- Preventing fraud
- Meeting tax, accounting and legal obligations
Specific periods are governed by CONEXI’s internal retention schedule.
11. Security
CONEXI uses reasonable technical and organisational measures designed to protect personal information.
No internet service can guarantee absolute security.
12. Your Rights
Depending upon the circumstances, UK data protection law may provide rights relating to:
- Access
- Correction
- Deletion
- Restriction
- Objection
- Portability
- Withdrawal of consent
Requests should be sent to:
13. Marketing
You may unsubscribe from CONEXI marketing communications using the unsubscribe facility provided or relevant account preferences.
Unsubscribing from marketing does not prevent CONEXI from sending necessary service communications.
14. Cookies
See the separate CONEXI Cookies Policy.
15. Complaints
Privacy complaints should initially be sent to:
You may also have the right to complain to the UK Information Commissioner’s Office.
16. Changes
We may update this Privacy Policy to reflect legal, regulatory, operational or technology changes.
17. Contact
CONEXi Ltd
128 City Road
London
EC1V 2NX
hello@conexi.co