CONEXI COACH / CLIENT TERMS

Last updated: August 2026

1. About These Terms

These Terms apply to people using CONEXI to find, contact or engage Professionals or discover and book Events.

CONEXI is operated by:

CONEXi Ltd
Company number 10161567
128 City Road, London, EC1V 2NX
hello@conexi.co

These Terms operate alongside the general CONEXI Terms of Use.

2. Choosing a Professional

CONEXI provides search and SmartMatch functionality designed to help identify potentially relevant Professionals.

CONEXI does not appoint a Professional on your behalf.

You are responsible for deciding whether a Professional is appropriate for your circumstances.

You should consider information relevant to you, including qualifications, credentials, experience, approach, availability, fees and terms of engagement.

3. SmartMatch

SmartMatch recommendations are based on available information and are not guarantees of suitability.

A high-ranking match does not mean CONEXI guarantees:

• Professional competence
• Compatibility
• Availability
• Outcomes
• Credential success

4. Engaging a Professional

Unless expressly stated otherwise, a Professional services agreement is between you and the Professional.

The Professional should explain their Terms governing your engagement, which may include:

• Services provided
• Fees
• Payment terms
• Session arrangements
• Cancellation conditions
• Confidentiality
• Professional boundaries

CONEXI is not party to any Professional services agreement, merely because the Professional was discovered through CONEXI.

5. Contact and Booking Requests

When you submit a contact or booking request, you authorise CONEXI to process the information necessary to operate the enquiry and connect you with an appropriate Professional.

The Professional may initially receive an anonymous summary of your requirements.

Your identity and relevant contact information may subsequently be supplied to a Professional who legitimately purchases or receives access to the lead.

You must submit genuine enquiries.

You must not submit:

• False enquiries
• Spam
• Abusive requests
• Enquiries designed to test or manipulate the lead system

6. No Guarantee of Outcome

Neither CONEXI nor the discovery of a Professional through CONEXI guarantees:

• An ICF credential
• Successful performance evaluation
• Examination success
• Acceptance of CCE hours
• Business income
• New clients
• Career advancement
• Any other specified outcome

7. Event Purchases

Event purchases through CONEXI are governed by:

• The Event listing
• Event Organiser Terms
• Event Ticket, Cancellation & Refund Policy
• These Terms where relevant

8. Your Responsibilities

You should:

• Provide accurate information
• Communicate respectfully
• Attend booked appointments or Events as agreed
• Make payments when due
• Disclose relevant requirements before purchasing a service where necessary
• Comply with Event eligibility requirements

9. Reviews

You may only submit a review based on a genuine relevant experience.

Your review must comply with the CONEXI Reviews & Content Policy.

10. Complaints

If you experience a problem with a Professional or Event, you should initially attempt to raise the issue appropriately with the Professional or Event organiser where safe and reasonable.

You may also use the CONEXI Complaints, Disputes & Appeals procedure.

11. Statutory Rights

Nothing in these Terms limits rights available to you under applicable consumer law.

12. Contact

hello@conexi.co

CONEXi Ltd
128 City Road
London
EC1V 2NX